Shipping Policy

Shipping Policy

Thank you for shopping with SH Trading Company (Auxen). We are committed to delivering your orders quickly and reliably.

Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Delivery Time

All orders are delivered within 6-8 business days from the date of shipment.

Shipping Charges

Shipping charges are calculated based on two factors:

• Delivery Location: Rates vary depending on your shipping destination. Customers in remote or rural areas may incur higher shipping fees.
• Product Weight: Heavier items will have higher shipping costs. The exact shipping charge will be calculated and displayed at checkout before you complete your order.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date and we will work to resolve the issue promptly.