FAQs

Frequently Asked Questions

1. What products do you sell?

SH Trading Company (Auxen) offers a curated selection of products across multiple categories including fashion, home & kitchen, health & beauty, pet supplies, toys & games, and more — all at unbeatable prices.

2. How long does delivery take?

All orders are delivered within 6-8 business days from the date of shipment. Processing takes an additional 1-3 business days.

3. How are shipping charges calculated?

Shipping charges are based on your delivery location and the weight of your order. The exact cost will be shown at checkout before you complete your purchase.

4. Can I track my order?

Yes! Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery.

5. What is your return policy?

We accept returns within 30 days of delivery for items in their original condition. Please visit our Return Policy page for full details.

6. Do you ship internationally?

We currently ship to select international destinations. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

7. How do I contact customer support?

You can reach our customer support team through our Contact Us page. We aim to respond within 1-2 business days.

8. Is my payment information secure?

Absolutely. Our store uses industry-standard SSL encryption to protect your personal and payment information at all times.